Refund policy

At USA Filter Shop, we want customers to feel confident when ordering water filters, air filters, and replacement parts. Please review this policy before making a purchase.

30-Day Return Period

You may request a return within 30 calendar days of the date your order is delivered.

To qualify for a return, the product must be:

  • Unused and uninstalled
  • In its original condition
  • In its original packaging
  • Complete with all accessories, instructions, seals, labels, and components
  • Accompanied by valid proof of purchase or an order number

Products that do not meet these requirements may not qualify for a refund.

Opened or Used Filters

For health, hygiene, and product-safety reasons, filters that have been installed, used, exposed to water, or removed from sealed protective packaging cannot normally be returned because of a change of mind or an incorrect model selection.

This restriction does not apply when a product is confirmed to be defective, damaged upon arrival, or different from the item ordered.

Customers should compare the model or part number on their existing filter, appliance label, or owner’s manual with the compatibility information on the product page before ordering.

How to Request a Return

To start a return, contact our customer service team within 30 days of delivery and provide:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photographs of the product and packaging when requested

Please do not return a product without receiving return instructions from our customer service team. Unauthorized returns may be delayed or refused.

Approved returns must be sent to the return address provided by our team. Do not send products to the manufacturer or to any address shown on the shipping label unless instructed to do so.

Incorrect, Damaged, or Defective Products

Please inspect your order when it arrives.

Contact us promptly if your order is damaged, defective, incomplete, or different from the product you ordered. Include your order number and clear photographs of:

  • The product
  • The product packaging
  • The shipping package
  • Any visible damage or incorrect labeling

Once the issue has been reviewed and approved, we may provide a replacement, refund, or another appropriate resolution.

USA Filter Shop will cover reasonable return-shipping costs when we confirm that the product was damaged upon arrival, defective, or incorrectly supplied by us.

Incorrect Product Ordered by the Customer

Customers are responsible for checking model numbers, part numbers, dimensions, and compatibility before placing an order.

When the correct product was supplied but the customer ordered an incompatible or incorrect model, the return may still be accepted if it meets all return-eligibility requirements. The customer will be responsible for the return-shipping cost.

Original express-delivery charges and other optional shipping fees are not refundable unless the return resulted from an error by USA Filter Shop.

Return Shipping

Return-shipping responsibility depends on the reason for the return:

  • Damaged, defective, or incorrect product supplied by us: USA Filter Shop will provide return instructions and cover the approved return-shipping cost.
  • Change of mind or incorrect product selected by the customer: The customer is responsible for return-shipping costs.

We recommend using a tracked shipping service and retaining the shipping receipt. USA Filter Shop is not responsible for customer-arranged return packages that are lost or damaged during transit.

Refund Inspections

Returned products will be inspected after they arrive.

We will notify you whether your refund has been approved or rejected. A refund may be reduced or refused when a returned product:

  • Has been used or installed
  • Is missing packaging, accessories, labels, or components
  • Has been damaged after delivery
  • Shows signs of misuse or improper handling
  • Is returned outside the 30-day return period
  • Does not match the return request
  • Was returned without authorization

Approved Refunds

Approved refunds will be issued to the original payment method.

Refunds generally include the eligible purchase price and any applicable sales tax. Original express-shipping charges, optional delivery fees, and customer-paid return-shipping costs are not normally refundable.

After we issue a refund, your bank, card provider, or payment service may require additional time to post the funds to your account.

Exchanges

We do not guarantee direct exchanges.

When you need a different product, contact our customer service team. Depending on the circumstances, we may arrange a replacement or ask you to return the original product and place a new order for the correct item.

Any replacement remains subject to product availability.

Order Cancellations

Because orders placed on working days may be dispatched on the same day, cancellation requests must be submitted as soon as possible.

We cannot guarantee that an order can be cancelled or changed after it has entered processing or been dispatched. If the order has already been shipped, the customer may request a return after delivery, subject to this policy.

Non-Returnable Items

Unless damaged, defective, or incorrectly supplied, the following products are not eligible for return:

  • Installed or used filters
  • Filters exposed to water or other contaminants
  • Products removed from sealed protective packaging
  • Products without their original packaging
  • Products damaged through misuse or improper installation
  • Gift cards
  • Clearance or final-sale products clearly marked as non-returnable
  • Items returned more than 30 days after delivery

Missing or Delayed Refunds

After receiving confirmation that a refund has been issued, please allow your payment provider sufficient time to process it.

If the refund does not appear after the processing period stated by your bank or payment provider, contact them first. You may then contact our customer service team with your order and refund details.

Contact Us

To request a return or ask a question about a refund, contact:

USA Filter Shop
Phone: +1 (973) 435-3638
Email: sales@usafiltershop.com
Opening hours: Monday- Saturday 8:00am - 5:00pm

Please include your order number in all return and refund correspondence.

Your Legal Rights

This policy does not exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.